Privacy Policy

1. Information We Collect

When you purchase our products or submit orders, we collect the necessary personal data to process your request:

• Customer Details: Name, Phone Number, and Delivery Address.
• Shipping Data: City, State, and 6-digit Pincode.
• Order Data: Selected Product, Payment Method (COD/Online), and checkout/delivery notes.

2. How We Use Your Data

We collect and process your personal information only for valid transaction purposes:

• Processing, validating, and managing your orders.
• Delivering the crystal bracelets via third-party logistics.
• Sending order confirmations, tracking details, and delivery alerts via WhatsApp, SMS, or Email.
• Providing responsive customer support.
• Detecting, preventing, and auditing potentially fraudulent orders.

3. Data Sharing Restrictions

We respect your privacy. We do not sell, rent, or trade your personal information with third-party advertising companies. We share information only with:

• Courier Partners: Standard delivery agencies to dispatch and deliver your package.
• Payment Gateways: Integrated secure billing providers (Razorpay) to verify and capture digital payments.
• Technical Infrastructure: Managed cloud hosts (Supabase database, Cloudflare Workers) strictly for storing checkout records securely.

4. Cookies and Web Analytics

We may use minimal session cookies to support website routing, keep checkout state (such as selected products), and check basic anonymous traffic indicators to improve storefront load speeds. No cross-site advertisement trackers are deployed.

5. Data Retention & Rights

We retain purchase records as required for billing compliance, tax audits, and fraud verification. You have the right to request access, correction, or deletion of your personal details stored in our databases. Please reach out to our Grievance Officer at the details below.

6. Security Commitments

All records are stored using SSL-encrypted databases. We implement standard access controls to restrict backend dashboard views only to authorized admins (using token credentials).

7. Inquiries & Contacts

For privacy matters or data removal requests: