1. Cancellation Policy
Before Dispatch: We process orders quickly to ensure timely spiritual delivery. You can request an order cancellation before dispatch by contacting our support team via WhatsApp or email with your Order ID.
After Dispatch: Once your package is handed over to the courier partners, it is in transit and cannot be cancelled or redirected.
2. Replacement Coverage (Damaged or Wrong Products)
Replacement is offered only if the crystal bracelet is damaged in transit, defective, or a wrong item is received.
CRITICAL REQUIREMENT: To validate a damage or incorrect delivery claim, a continuous, uncut unboxing video starting from showing the sealed shipping envelope address label up to checking the product condition must be submitted. Without this video, no claim can be processed.
You must contact us within 48 hours of delivery with the unboxing video and order details.
3. Non-Returnable & Non-Refundable Conditions
We do not accept returns or offer refunds under these scenarios:
- Change of mind or personal preference changes after delivery.
- Bracelets showing signs of wear, usage, or damage caused by the customer.
- Lack of original packaging, labels, or crystal certification cards.
- Claims based on not achieving specific spiritual wellness results or financial fortunes. (As detailed in the disclaimer, spiritual products offer a subjective journey).
4. Refund Processing & Timelines
Once your return request is approved after verifying the video/photos:
- Online Payments: Approved refunds will be reversed to the original payment source (Card, UPI, Wallet) within 5 to 7 business days.
- Cash on Delivery (COD) Payments: Refunds for COD transactions are processed via bank transfer or UPI transfer. You will need to securely share your bank account details or UPI ID. Process completes within 5-7 business days of approval.
5. How to Initiate a Request
Please contact support within 48 Hours of delivery:
Grievance Support Address: